Terms & Conditions

Please read these terms carefully before using our website or services

Last updated: January 2025

These Terms and Conditions ("Terms") govern your use of the website prosperityretails.com and any products or services offered by M/S Prosperity Retail ("we", "us", "our"). By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Use of Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not use our website:

2. Intellectual Property

All content on this website — including text, images, graphics, logos, and product photographs — is the property of M/S Prosperity Retail or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

3. Products and Orders

All products displayed on our website are subject to availability. We reserve the right to:

Product images are for illustrative purposes only. As all items are handmade, slight variations in colour, size, and pattern are a natural characteristic and not a defect.

4. Pricing and Payment

All prices are listed in Indian Rupees (INR) unless otherwise stated, and are inclusive of applicable taxes. We reserve the right to change prices at any time. Payment must be made in full before orders are dispatched.

5. Shipping and Delivery

We aim to dispatch orders within the timeframe specified at checkout. Delivery times are estimates and may be affected by factors outside our control. We are not responsible for delays caused by third-party couriers, customs, or other external circumstances.

6. Returns and Refunds

We take pride in the quality of our handmade products. If you receive a damaged or defective item, please contact us within 7 days of receipt at info@prosperityretails.com with photographs. We will arrange a replacement or refund at our discretion. Items returned without prior authorisation will not be accepted.

7. Limitation of Liability

To the fullest extent permitted by law, M/S Prosperity Retail shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of our website or products. Our total liability to you shall not exceed the amount paid for the relevant order.

8. Third-Party Links

Our website may contain links to third-party websites. These links are provided for your convenience only. We have no control over the content of those websites and accept no responsibility for them or for any loss or damage that may arise from your use of them.

9. Privacy

Your use of our website is also subject to our Privacy Policy, which is incorporated into these Terms by reference. By using our website, you consent to the data practices described in that policy.

10. Changes to Terms

We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of the website after any changes constitutes your acceptance of the revised Terms.

11. Notification & Communication Consent

By accepting these Terms and Conditions, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms we may use.

These communications may include information about our products, offers, new collections, artisan stories, and company updates. Your consent to receive such communications is voluntary and a separate, optional agreement from your use of our website and purchase of our products.

If you prefer not to receive such updates or marketing communications, you may opt out at any time by:

Opting out of marketing communications will not affect your ability to use our website or place orders, nor will it affect transactional communications (such as order confirmations and shipping updates).

We are committed to responsible communication and will honour all opt-out requests promptly in accordance with applicable telecommunications and data protection regulations.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Kutch, Gujarat, India.

13. Contact Information

For any queries regarding these Terms, please contact us: