Privacy Policy – Prosperity Retail

Last updated: January 2025

This Privacy Policy describes how M/S Prosperity Retail ("we", "us", or "our") collects, uses, and shares information about you when you visit our website prosperityretails.com or interact with us.

1. Information We Collect

We may collect the following types of personal information:

Contact details: name, email address, phone number, and postal address when you fill in a form or contact us.
Usage data: browser type, IP address, pages visited, and time spent on our site (collected automatically via cookies and analytics tools).
Communication records: messages and enquiries you send through our contact form or email.

2. How We Use Your Information

We use the information we collect to:

Respond to your enquiries and provide customer support.
Process orders and fulfil purchases.
Send updates, newsletters, and promotional communications (where you have given consent).
Improve our website and services through analytics.
Comply with applicable legal and regulatory obligations.

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and conducting our business (e.g., email delivery services, payment processors) — these parties are contractually obligated to keep your information confidential.
Legal authorities if required to comply with applicable law, court order, or legal process.

4. Cookies

Our website uses cookies to enhance your browsing experience, analyse site traffic, and understand where visitors come from. You can control cookie settings through your browser preferences. Disabling cookies may affect some functionality of the site.

5. Data Security

We implement reasonable technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain personal information only as long as necessary for the purposes outlined in this policy, or as required by law. When your information is no longer needed, we securely delete or anonymise it.

7. Your Rights

Depending on your location, you may have rights to:

Access the personal information we hold about you.
Request correction of inaccurate data.
Request deletion of your personal information.
Withdraw consent to marketing communications at any time.
Lodge a complaint with a relevant data protection authority.

To exercise any of these rights, please contact us at info@prosperityretails.com.

8. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy, please contact us:

Email: info@prosperityretails.com
Address: M/S Prosperity Retail, Kutch, Gujarat – 370 001, India

9. Notification & Communication Consent

By submitting your contact details through our website or accepting this policy, you acknowledge and consent to receive notifications and promotional communications from us through various channels, including but not limited to email, mobile push notifications, SMS, RCS (Rich Communication Services), WhatsApp, or any other digital communication platforms we may use.

These communications may include information about our products, offers, new collections, artisan stories, and company updates.

Your consent is voluntary. If you prefer not to receive such updates or marketing communications, you may opt out at any time by:

Clicking the "unsubscribe" link in any email we send you.
Replying "STOP" to any SMS or WhatsApp message from us.
Contacting us directly at info@prosperityretails.com.

We will process your opt-out request promptly and remove you from relevant communication lists. Please note that opting out of marketing communications does not affect transactional communications related to any orders or service requests you have made.